What’s included

  • Research plan

    The questions that would change a product decision if answered.

  • Participant recruit

    The roles that actually use the product, not a convenience sample.

  • Interviews and observation

    How the work is done today, including the unofficial workarounds.

  • Task analysis

    The steps, tools, and failure points in the real workflow.

  • Insight synthesis

    Patterns, not a pile of quotes.

  • Decision brief

    What to do next, written for product and leadership.

How the work runs

  1. Understand

    Lock the decision the research has to inform before anyone is scheduled.

  2. Simplify

    Run the sessions and synthesize while the evidence is still sharp.

  3. Scale

    A brief the team can act on. Research does not include a full visual redesign.

Starting point

Scoped in the proposal · 2 to 6 weeks

No SapphireX client case study is published yet. The engagement is led by Safa Badamchi, Founder & Principal, with 6+ years across enterprise, healthcare, SaaS, and AI products. Amazon, Juniper Networks, and MDxHealth are prior employers, not SapphireX clients. Read about the founder.

SapphireX works with your engineers. The engagement does not replace them, and it does not include building or training foundation models.

Let's start.

Work directly with the person who will do the work.

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