What’s included

  • Heuristic evaluation

    Review the product against the jobs people came to do, not a generic checklist.

  • User journey review

    Walk the paths where people stall, abandon, or open a support ticket.

  • Friction mapping

    Name the moments that cost time, trust, or the next decision.

  • Workflow analysis

    See how the interface sits on the real operational work.

  • Competitive benchmark

    Compare the experience to two or three products users already know.

  • Prioritized roadmap

    A leadership readout that ranks fixes by severity and expected leverage.

How the work runs

  1. Understand

    Product assessment, journey review, and stakeholder alignment to surface where the product loses people.

  2. Simplify

    Findings distilled into a prioritized roadmap and an executive summary.

  3. Scale

    A clear next step: optimization, redesign, or stop. Buying another service is optional.

Starting point

Starting at $5,000 · 2 to 4 weeks

No SapphireX client case study is published yet. The engagement is led by Safa Badamchi, Founder & Principal, with 6+ years across enterprise, healthcare, SaaS, and AI products. Amazon, Juniper Networks, and MDxHealth are prior employers, not SapphireX clients. Read about the founder.

SapphireX works with your engineers. The engagement does not replace them, and it does not include building or training foundation models.

Let's start.

Work directly with the person who will do the work.

Discuss this service